Introduction

SyncPro’s CloudOS is a unified cloud platform for hardware manufacturers, where they can manage their customers, channels, and devices and develop new business models based on their connected devices.

Connecting your devices to CloudOS allows you to better support your customers’ needs for remote management and monitoring. It also lets you:

• Empower your channels and system integrators, by enabling them to offer remote managed services to their customers.

• Collect and analyze aggregate device data, to better understand how your devices are being used and refine your product roadmap.

• Build a complete digital product catalog for your customers, which they can use to extend their devices’ functionality.

• Give your end users a clear view of all of their connected devices, including their configurations and real-time status.

• Support remote actions such as restarting devices, loading new firmware, etc.

• Offer additional advanced services to your customers.

SyncPro’s CloudOS is designed as a multi-tenant platform with full data isolation that ensures each customer’s data is secured, while still allowing hardware manufacturers and their channels to confidently manage multiple customers on the same platform and deliver a superior customer experience.